Will County 9-1-1 Administrators
Anthony is a recognized public safety leader. With a strong professional background in Emergency Management, and 9-1-1 Communications he is responsible for the oversight of the 9-1-1 Administrative Services.
The 9-1-1 Administrative Office provides for the mission-critical services of Computer Assisted Dispatch, Geographic Information Services, Addressing, Fire, EMS and Law Records, Telephone and Data Networking as well as Public Education and Finance.
The Will County 9-1-1 System is the second largest in the State of Illinois serving a population of 685,000 residents. Each year the Will County 9-1-1 System handles more than 1.25 million emergency calls and dispatches.
Dale has worked for the Will County 9-1-1 Emergency Telephone System since September of 2003. Originally hired as a Police and Fire Records Manager he was promoted to Network Engineer in 2005, IT Manager in 2007 and to Operations Manager in 2011.
His responsibilities as Operations Manager include the administration of mission critical 9-1-1 communications services in collaboration with the Chief Administrator. The Operations Manager reports to the Chief Administrator and serves as a member of the Management team. The Operations Manager possesses strong leadership and communications skills in leading and coordinating a highly accomplished team of 9-1-1 professionals.
The Operations Manager works to ensure organizational effectiveness by providing leadership in the prioritization and delivery of multiple projects and programs within the 9-1-1 Administrative Office (IT, GIS, CAD, Records) that interface with the Voice and Data infrastructure and Systems.
Working with the Chief Administrator, the Operations Manager also contributes to the development and implementation of organizational strategies, policies and practices. The Operations Manager is the liaison between the PSAP’s and public safety agencies to the 9-1-1 staff.
Previously to working for Will County 9-1-1, Dale served and a Fire Captain/Paramedic for 12 years, Police Sergeant/Technical Services supervisor for 13 years and a 9-1-1 Telecommunicator for the past 20 years.
In addition to receiving his Bachelor Degree from Lewis University and graduating from Northwestern University School of Police Staff and Command, Dale has his NENA 9-1-1 professional certification as an Emergency Number Professional (ENP) and an Emergency Medical Dispatcher (EMD). Dale has served on National and Local 9-1-1 committees with the most recent being NENA’s NG9-1-1 System Management Work Group Committee, Will County Tactical interoperable Communications Plan committee (TICP), Integrated Technical Workshop Committee and a member of the Motorola Public Safety Agency Executive Committee.
Dale holds numerous technical certifications from Microsoft, Citrix and Positron. His most recent certification is from Positron where he is a certified Viper/Power911 Technician. Dale continues to keep his technical and operational skills relevant by attending technical and operational training on most of the 9-1-1 mission critical applications supported by the Emergency Telephone System Board staff.
Along with his work in 9-1-1, Police and Fire Service, Dale currently works as a 9-1-1 Telecommunicator for Eastern Will County Communications Center. He is certified as a Microsoft System Engineer and is assigned to the Telecommunicator Emergency Response Team (TERT)as a Team Leader.
Caryn started with Will County 9-1-1 in 2003 as the Administrative Assistant.
In 2008, added 9-1-1 public education responsibilities to the administrative duties. Duties include maintaining the supply of 9-1-1 inventory for the agencies, appearing at special events, presenting at elementary and high schools and managing the county-wide educators at the PSAPs.
Caryn is involved in many committees related to 9-1-1 public education. They are; Life Safety Education Committee (local police/fire agencies), IL APCO/NENA Public Education Committee, National NENA Public Education Committee and a founding member of the National Public Educators Forum. She also had a role as a member of the National 9-1-1 Education Coalition for National 9-1-1 Public Education month.